Refund Policy
- Anker provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.
Products sold by Anker as refurbished (“pre-owned”) come with their own unique warranty, so please see our refurbished warranty page for details on those items.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Holiday Returns Policy
Anker has extended the Holiday Returns Policy for 2024.Orders purchased from Nov 1 to Dec 31 2024 are eligible for return until Jan 31,2025. -
Warranty Timeline
Product Standard Warranty Period The standard warranty period is specified for each product. Some models may come with an extended warranty. Please refer to the product page online or the item’s invoice for the exact duration.
Power Banks Anker GaNPrime / Prime / Nano / MagGo Power Bank 24 Months Anker PowerCore Reserve 36 Months Other 18 Months Chargers Anker GaNPrime / AnkerPrime ChargersAnker 511 Charger (Nano 3, 30W), Anker Nano (30W)—A233724 Months Anker MagGo Wireless Charger Except 737 MagGo Charger24 Months Other 18 Months AC Power Anker GaNPrime / Prime / Nano / MagGo Charging Station 24 Months Other 18 Months Hubs and Adapters 18 Months Cables Anker Micro Cable / Audio Cable / HDMI Cable / Thunderbolt Cable 18 Months Anker PowerLine II 3-in-1 Cable Lifetime USB-A to Lightning Cable:
Anker PowerLine / PowerLine+ / PowerLine Select+18 Months USB-A to Lightning Cable:
Anker PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III
Anker Premium Double-Braided NylonLifetime USB-C to Lightning Cable:
Anker PowerLine III Flow / PowerLine Select / PowerLine Select+18 Months USB-C to Lightning Cable:
Anker 541 and 542 Bio-Nylon and Bio-Based Cable
Anker 310 and 322 USB-C to Lightning Cable24 Months USB-C to Lightning Cable:
Anker New Nylon / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ IIILifetime USB-A to USB-C Cable:
Anker 310 and 322 USB-C to USB-C Cable
Anker Bio-Braided Cable
Anker USB-C to Right Angle Cable24 Months USB-A to USB-C Cable:Anker PowerLine Select+18 MonthsUSB-A to USB-C Cable:Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III /Anker Premium NylonLifetime USB-C to USB-C Cable:
Anker PowerLine III Flow
Anker 515 USB4 Cable18 Months USB-C to USB-C Cable:
Anker 765, 543, and 544 Bio-Nylon and Bio-Based Cable
Anker 310 and 322 USB-C to USB-C Cable
Anker USB-C to Right Angle Cable24 Months USB-C to USB-C Cable:
Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III / PowerLine Select+
Anker New NylonLifetime Screen Protector and Case Screen Protector 12 Months Phone Case 12 Months Mouse and Keyboard 18 Months Solar Generators, Portable Power Stations, Solar Panels, and Powered Coolers https://www.anker.com/anker-portable-power-station-warranty-policy SOLIX X1 Home energy storage systemhttps://www.anker.com/anker-solix-x1-home-energy-storage-system-warranty-policy Roav 12 Months soundcore https://us.soundcore.com/pages/exchange eufy https://us.eufy.com/policies/refund-policy Nebula https://us.seenebula.com/policies/refund-policy AnkerWork https://us.ankerwork.com/pages/warranty-policy AnkerMake https://www.ankermake.com/warranty-policy 30-Day Money-Back Guarantee for Any Reason
Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.）Once the returned item arrives back in Anker’s warehouse for inspection, the refund process will begin.- Returns must include all accessories ( When returning products purchased in the “Buy One, Get One for $0.99” promotion, you must return both products. If you only return one product, the refund amount will be the amount paid minus the MSRP of the $0.99 product. )
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, Anker refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Anker’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
How to return an item at anker.com?
To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here.If you have an Anker account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Anker or Anker’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
Anker’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Anker’s authorized distributors and retailers, such as Walmart and BestBuy, are handled through Anker (see list of authorized distributors and retailers here).
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Anker will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:
- Buyer must provide sufficient proof of purchase
- Anker must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
- For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.
Valid proof of purchase:
- Order number from online purchases made through Anker or Anker’s authorized resellers
- Sales invoice
- Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but found by Anker quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
Anker is not liable for:
- Loss of data incurred from use of Anker products
- Returning personal items sent to Anker
When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality related warranty claims.
Authorized Resellers and Distributors
| Region | Official seller | Warranty covers purchases from |
| US | eBay.com: ankerdirect； anker_outlet_store；eufy_official_store； |
Online |
| US | Newegg.com: Anker Official Store； Eufy Official Store； |
Online |
| US/CA | Aliexpress.com: ANKER Official Store； ANKER Officialflagship Store； EUFY Official Store |
Online |
| US | Wish.com: Ankerdirect |
Online |
| US | Costco Next: Anker |
Online |
| US | Google Express: Anker； Eufy Official Store； |
Online |
| US | Tophatter: tophatter_Soundcore ；tophatter_eufy； tophatter_roav； |
Online |
| US | Amazon Vendor: Amazon.com.LLC； Amazon.com Services ；IncAmazon.com Services LLC； |
Online |
| US | BestBuy | In store & Online |
| US | Walmart.com: AnkerDirect； |
Online |
| US | Walmart | In store & Online |
| US | ABT ELECTRONICS.COM | In store & Online |
| US | Adir Intl dba La Curacao | In store & Online |
| US | ADORAMA INC | In store & Online |
| US | BARNES & NOBLE COLLEGE BOOKSTR | In store & Online |
| US | BELK INC | In store & Online |
| US | BJ’S WHOLESALE CLUB INC. | In store & Online |
| US | BLOOMINGDALES | In store & Online |
| US | BRANDSMART | In store & Online |
| US | Canal Alarm Devices | In store & Online |
| US | Dillard’s | In store & Online |
| US | DM/Rarewaves | In store & Online |
| US | Electronic Express Inc | In store & Online |
| US | EMPLOYEE PURCHASE | In store & Online |
| US | GamerCandy | In store & Online |
| US | GamerCandy Ebay | In store & Online |
| US | HEB GROCERY | In store & Online |
| US | INMOTION ENTERTAINMENT | In store & Online |
| US | JUSTIN MILLER | In store & Online |
| US | Kohl’s | In store & Online |
| US | Nebraska Furniture Mart | In store & Online |
| US | OFFICE SAMPLE REQUEST | In store & Online |
| US | PIP GAMING & ELECTRONICS | In store & Online |
| US | Rakuten Commerce LLC | In store & Online |
| US | RYMAX CORP | In store & Online |
| US | RYMAX CORP.COM | In store & Online |
| US | SHOPHQ | In store & Online |
| US | UNBEATABLESALE.COM | In store & Online |
| US | Urban Outfitters.com | In store & Online |
| US | WAYFAIR | In store & Online |
| US | COKeM International (US only) | In store & Online |
| US | ADORAMA CAMERA INC | In store & Online |
| US | ADVANCED TECHNOLOGY GROUP INC | In store & Online |
| US | ALTEX ELECTRONICS LTD | In store & Online |
| US | AMERINET CONSULTING LLC | In store & Online |
| US | GamerCandy | In store & Online |
| US | AUDIO VISUAL INNOVATIONS INC | In store & Online |
| US | AZTEK SYSTEMS | In store & Online |
| US | BEACH AUDIO INC | In store & Online |
| US | BEACH TRADING CO. | In store & Online |
| US | BLUE TECH INC | In store & Online |
| US | BMROBOT LLC | In store & Online |
| US | BRANDSOURCE WAREHOUSE LLC | In store & Online |
| US | BZZLINK INC | In store & Online |
| US | CAMCOR INC | In store & Online |
| US | CANAL ALARM DEVICES INC. | In store & Online |
| US | CDW LOGISTICS INC | In store & Online |
| US | CE SHOWROOM INC | In store & Online |
| US | COMPUCOM SYSTEMS INC | In store & Online |
| US | CONTINENTAL RESOURCES INC | In store & Online |
| US | DAISY WHEEL RIBBON CO INC | In store & Online |
| US | DAKOTA CENTRAL TELECOMMUNICATIONS C | In store & Online |
| US | DISRUPT SOURCING LLC | In store & Online |
| US | ELECTRONIC CUSTOM DISTRIBUTORS INC | In store & Online |
| US | ELECTRONIC SYSTEMS INC | In store & Online |
| US | EMGENCE TECHNOLOGIES INC | In store & Online |
| US | EMPLOYEE PURCHASE 1 | In store & Online |
| US | EN POINTE IT SOLUTIONS | In store & Online |
| US | ENCORE TECHNOLOGIES | In store & Online |
| US | FCN INC | In store & Online |
| US | FORWARD EDGE LLC | In store & Online |
| US | FRONTIER TECHNOLOGY LLC | In store & Online |
| US | GHA TECHNOLOGIES INC | In store & Online |
| US | GLOBAL DATA CENTER INC | In store & Online |
| US | GOLDEN STAR TECHNOLOGY INC | In store & Online |
| US | GOVCONNECTION INC | In store & Online |
| US | GOVERNMENT ACQUISITIONS INC | In store & Online |
| US | GOVX INC | In store & Online |
| US | INSIGHT DIRECT USA INC | In store & Online |
| US | INTELLIGENT VAR TECHNOLOGY | In store & Online |
| US | IT OUTLET INC | In store & Online |
| US | ITSAVVY LLC | In store & Online |
| US | KIENDELEO LLC | In store & Online |
| US | KONICA MINOLTA BUSINESS SOLUTION | In store & Online |
| US | MAC BUSINESS SOLUTIONS INC | In store & Online |
| US | MAGNELL ASSOCIATE INC (VF NEWEGG) | In store & Online |
| US | MICROMEM INTERNATIONAL INC | In store & Online |
| US | MOMENT INC | In store & Online |
| US | MOREDIRECT INC | In store & Online |
| US | NETSYNC NETWORK SOLUTIONS | In store & Online |
| US | OFFICE DEPOT INC | In store & Online |
| US | OUT OF THE CAVE LLC | In store & Online |
| US | PARAGON MICRO INC | In store & Online |
| US | PC CONNECTION INC | In store & Online |
| US | PC LINKS LLC | In store & Online |
| US | PCM SALES INC | In store & Online |
| US | PCM SALES/TIGER DIRECT | In store & Online |
| US | POMEROY TECHNOLOGIES LLC | In store & Online |
| US | PURCHASING POWER LLC | In store & Online |
| US | SECURITY CAMERA WAREHOUSE INC | In store & Online |
| US | SHI INTERNATIONAL CORP | In store & Online |
| US | SIMPLY MAC INC | In store & Online |
| US | SIRIUS COMPUTER SOLUTIONS INC | In store & Online |
| US | SKC COMMUNICATION PRODUCTS LLC | In store & Online |
| US | SMALL DOG ELECTRONICS INC | In store & Online |
| US | SONIFI SOLUTIONS INC | In store & Online |
| US | STANLEY CONVERGENT SECURITY SOL INC | In store & Online |
| US | STAPLES CONTRACT & COMMERCIAL LLC | In store & Online |
| US | STAPLES INC STAPLES DIRECT | In store & Online |
| US | STEREO NORTH | In store & Online |
| US | TECHNOLOGY GROUP SOLUTIONS LLC | In store & Online |
| US | TECHNOLOGY INTEGRATION GROUP | In store & Online |
| US | TELE COMMUNICATION INC | In store & Online |
| US | TUSCALOOSA COMPUTER SYSTEMS INC | In store & Online |
| US | UNIVERSITY OF MN-DULUTH | In store & Online |
| US | WB. MASON COMPANY INC. | In store & Online |
| US | ZEBIT INC. | In store & Online |
| US | Ingram Micro Inc. | In store & Online |
| US | Next Level | In store & Online |
| US | Alarm Services LLC | In store & Online |
| US | B&H Photo | In store & Online |
| US | Costco | In store & Online |
| US | BestBuy or BestBuy on Amazon |
In store & Online |
| US | Target (US only) | In store & Online |
| US | Target Plus | Online |
| US | Micro Center (US only)IPSG/MICROELECTRONICS INC | In store & Online |
| US | Fry’s (US only) | In store & Online |
| US | AAFES (EXCHANGE(Army & Air Force Exchange Service) | In store & Online |
| US | GameStop (US only) | In store & Online |
| US | THE KROGER CO./FRED MEYER, INC (US only) | In store & Online |
| US | Hammacher Schlemmer (US only) | In store & Online |
| US | Drop/Massdrop | Online |
| US | Woot | In store & Online |
| US | Mediocre Corporation | online |
| US | meh.com | online |
| US | morningsave.com | online |
| US | sidedeal.com | online |
| US | Mercatalyst.com | online |
| US | Amazon Treasure Truck | In store |
| US | Home Depot (US only) | In store & Online |
| US | Sam’s Club | In store & Online |
| US | oculus.com | Online |
| US | A.B. Distributing, Inc. | In store & Online |
| US | T mobile | In store & Online |
| US | Verizon | In store & Online |
| US | AT & T | In store & Online |
| US | Lowe’s | Online |
| US | Protempo Limited | In store & Online |
| US | Injured Gadget | In store |
| US | Synnex / New Age | Online & In store |
| US | Touch Of Modern, Inc. | Online |
| US | Apple Stores ( A7330HZ1 & T8851GD1/JD2&Y1811) | Online & In store |
| US | Apple Stores ( Charging) | Online & In store |
| US | Best Buy on Amazon | In store & Online |
| US | Lifetogo | Online |
| US | Facebook Technologies LLC | Online |
| US | Homesafe Security Systems, Inc. T/A HS Tech Group | |
| US | Brainstorm Logistics, LLC | In store |
| US | P.C. Richard P.C. Richard and Son |
In store |
| US | US Cellular | In store & Online |
| US | Metro | In store & Online |
| US | Crutchfield | In store & Online |
| US | Ross | In store & Online |
| US | Mercatalyst | In store & Online |
| US | Bed Bath & Beyond | Online |
| US | Safe Home Security Inc | In store & Online |
| US | K-Spider (Custom Charged) | In store & Online |
| US | The Gem group | In store & Online |
| US | Chewy | In store & Online |
| US | Paradies | In store & Online |
| US | DAS Companies, Inc. | In store & Online |
| US | Zing Manufacture LLC | In store & Online |
| US | MatterHakcers | In store & Online |
| US | NEXCOM | In store & Online |
| US | Alder Holdings LLC/Cove | In store & Online |
| US | Dell.com | Online |
| US | Gamestop | In store & Online |
| US | Grover.com | Online |
| US | Bluestem | In store & Online |
| US | Kohls | In store & Online |
| US | RC Wiley | In store & Online |
| US | Barnes & Noble | In store & Online |
| US | Meijer | In store & Online |
| US | Tractor Supply | In store & Online |
| US | Wellbots.com | Online |
| US | QVC | Online |
| US | HSN (Home Shopping Network) | Online |
| US | ABT | In store & Online |
| US | B&H | In store & Online |
| US | Curacao (aka Adir Intl dba La Curacao) | In store & Online |
| US | Nebraska Furniture Mart | In store & Online |
| US | ABC Warehouse | In store & Online |
| US | Cowboy Maloney’s | In store & Online |
| US | Howard’s | In store & Online |
| US | Menards | In store & Online |
| US | Beach Camera | In store & Online |
| US | Staples | In store & Online |
| US | Veyer/OD | In store & Online |
| US | ANtOnline | In store & Online |
| US | Conn’s | In store & Online |
| US | Auto Zone | In store & Online |
| CA | BestBuy Canada | In store & Online |
| CA | Walmart Canada | In store & Online |
| CA | Costco Canada | In store & Online |
| CA | The Home Depot Canada | In store & Online |
| CA | The Source Canada | In store & Online |
| CA | The Shopping Channel/Today’s Shopping Choice | In store & Online |
| CA | Long View | Online |
| CA | Canadian Tire | In store & Online |
| CA | Canada Computers | In store & Online |
| CA | Sportchek | In store & Online |
| CA | RobotShop | Online |
| CA | Air Miles (AIR MILES Merchandise Rewards) | Online |
| CA | NLI | Online |
| CA | London Drugs | In store |
| CA | CP Rail | Online |
| CA | Amazon Vendor: Amazon.com.ca, Inc. |
Online |
| CA | Staples Canada | In store & Online |
| CA | Atmosphere | In store & Online |